Connection error Genshin Impact Failed, explained

Genshin Impact, like all games, is prone to problems from time to time. These can be exacerbated the larger a game is, especially around login issues with a huge player base. Genshin Impact is currently one of the most active games globally, which means it can suffer from problems on occasion.

A reasonably common problem people will encounter is an error telling them that their connection has failed. It usually happens when they are trying to log in, although it can also happen while players are in the game.

The cause of the error is quite simple; servers are down. Genshin Impact will need to be disabled a few times for maintenance, usually before an update or patch. Servers also occasionally crash unexpectedly, resulting in players getting hit with the error.

Related: Does Genshin Impact Have Multiplayer?

There isn't much players can do to fix the problem other than wait for it. In the event of an unplanned outage or maintenance, your best bet is to check the game's official Twitter account. They will regularly post updates when the game has problems, and when maintenance is due, you will be able to get information on when the game is up and running again.